At Brian Ads, we stand behind the quality of our lighting products, including Crystal Lamps, Tiffany Lamps, and other decorative lamps. We want our customers to feel confident in their purchases. This Warranty Policy explains the coverage and limitations of our product warranties.

1. Standard Warranty Coverage

  • All products purchased from Brian Ads are covered by a 30-day limited warranty from the date of delivery.
  • The warranty covers manufacturing defects in materials or workmanship.
  • If a product is found to be defective within this period, we will offer a replacement or repair at no additional cost.

2. What the Warranty Covers

  • Faulty wiring or electrical components.
  • Defects in lamp body construction or materials.
  • Switch or control malfunctions.

3. What the Warranty Does Not Cover

This warranty does not apply to:

  • Normal wear and tear.
  • Damage caused by misuse, abuse, or neglect.
  • Modifications, repairs, or alterations made by unauthorized persons.
  • Damage caused by accidents, power surges, or improper installation.
  • Bulbs, shades, or other consumable parts (unless defective upon arrival).

4. How to Make a Warranty Claim

  1. Contact us at support@brianads.store with your order number and details of the issue.
  2. Include clear photos or videos showing the defect.
  3. Our team will review your request and provide instructions for return, replacement, or repair.

5. Remedies

If your claim is approved, we will:

  • Replace the defective item with the same or similar model (subject to availability), or
  • Provide a repair solution if applicable, or
  • Issue store credit or a refund if replacement is not possible.

6. Limitation of Liability

  • Our liability under this warranty is limited to the repair, replacement, or refund of the product.
  • We are not responsible for indirect, incidental, or consequential damages resulting from product use.

7. Customer Responsibility

To maintain warranty coverage, customers should:

  • Use the product only as intended.
  • Follow installation and safety instructions.
  • Retain proof of purchase for verification.

8. Contact Us

For warranty claims or questions, please reach out:

Brian Ads
📍 Address: 421 E G St, Russellville, AR 72801, USA
📧 Email: support@brianads.store
📞 Telephone: +1 479 563 2605