At Brian Ads, we want you to love your purchase. If for any reason you are not completely satisfied with your order, we are here to help with our simple and transparent return and refund process.

Returns

• You may request a return within 30 days of receiving your order.
• Items must be unused, undamaged, and in their original packaging.
• To start a return, please contact us at support@brianads.store with your order number and details.
• Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed back to your original payment method within 5–10 business days.
• Shipping fees (if applicable) are non-refundable.

Exchanges

• If you would like to exchange an item (for example, a different style of lamp), please contact us.
• Exchanges are processed once the original item is returned in acceptable condition.

Damaged or Incorrect Items

• If your order arrives damaged, defective, or you receive the wrong item, please notify us immediately at support@brianads.store.
• Be sure to include photos of the product and packaging so we can quickly resolve the issue at no additional cost to you.

Non-Returnable Items

For health, safety, or customization reasons, certain items may not be eligible for return, including:

• Clearance or final sale items
• Customized or special-order products

How to Initiate a Return

1. Email us at support@brianads.store with your order number and reason for return.
2. We’ll provide you with return instructions and a return address.
3. Pack the product securely in its original packaging.
4. Ship the product back to us using a trackable service.

Contact Us

If you have any questions about our Refund & Return Policy, please reach out:

Brian Ads
📍 Address: 421 E G St, Russellville, AR 72801, USA
📧 Email: support@brianads.store
📞 Telephone: +1 479 563 2605